Privacy Policy

1. Who We Are

iCare India ("we", "our", or "us") is an independent, third-party device repair service provider based in Bengaluru, Karnataka, India. We operate through our website at https://icareindia.store and physical store locations in Bengaluru.

Important notice: iCare India is not affiliated with, authorized by, sponsored by, or connected in any official capacity with Apple Inc. We are a fully independent repair business.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our repair services.

2. Information We Collect

We collect information in the following ways:

a) Information you provide directly:

• Name — to address you and manage your repair order
• Mobile / phone number — to contact you about your repair, confirm pickup and drop, and send status updates
• Email address (if provided) — to send repair confirmations, invoices, and follow-ups
• Home or office address — for our free pickup and delivery service
• Device details — model, and description of the fault, to provide an accurate diagnosis and quote
• Communication content — messages sent via WhatsApp, phone, or our website form

b) Information collected automatically:

• IP address and browser type — collected by our hosting provider for security purposes
• Pages visited and session data — via Google Analytics (anonymized) to improve our website
• Referring source — to understand how visitors discover us
• Device type (mobile/desktop) — for website optimization

c) Information from third parties:

• If you contact us via WhatsApp, your display name and number are shared with us as part of that messaging service
• If you contact us via Google Business Profile, Google may share basic information you have made public

3. How We Use Your Information

We use the information we collect solely for the following purposes:

• To respond to your repair inquiry and provide a cost estimate
• To schedule free pickup and delivery of your device
• To communicate repair status — diagnosis, completion, and delivery updates
• To process payment and issue receipts or invoices
• To honour warranty claims within the warranty period
• To send service-related messages — not promotional messages without your consent
• To improve our website using anonymized analytics data
• To comply with Indian legal obligations, including GST and business record-keeping
• To measure Google Ads performance using anonymized conversion tracking — no personal data is sent to Google beyond standard ad metrics

4. How We Share Your Information

We do not sell your personal data. We share your information only in the limited circumstances below:

• Repair technicians and pickup staff: Given only your name, phone number, and address to collect and return your device.
• Parts vendors (if applicable): Only your device model is shared — never your personal contact details.
• Google (Analytics and Ads): Anonymized usage data via cookies. Governed by Google's Privacy Policy.
• WhatsApp / Meta: Conversations via WhatsApp are subject to Meta's privacy policy. We use WhatsApp Business solely to communicate about your repair.
• Legal requirements: We may disclose information if required by Indian law, court order, or government authority.

5. Cookies and Tracking Technologies

Our website uses cookies to improve your experience and measure performance.

• Essential cookies: Required for the website to function (e.g., form sessions).
• Analytics cookies: Google Analytics tracks anonymized visitor behaviour. No personally identifiable information is included.
• Advertising cookies: Google Ads uses cookies to measure conversions and optionally serve remarketing ads. Opt out at adssettings.google.com.

You can control or disable cookies through your browser settings. Disabling them may affect website functionality.

6. Data Retention

We retain your personal information only as long as necessary:

• Repair records: Minimum 2 years to support warranty claims
• Payment and invoice records: 7 years as required by Indian GST law
• Inquiry data (no repair done): Deleted within 90 days
• Website analytics data: Anonymized; retained up to 26 months via Google Analytics

After the applicable retention period, your data is securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal data under India's Digital Personal Data Protection Act (DPDPA) 2023:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request deletion of your data, subject to legal retention obligations.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time.
• Right to Object: Object to certain uses of your data.

To exercise any right, contact us using the details in Section 12. We respond within 30 business days.

8. Data Security

We take reasonable steps to protect your personal information, including:

• HTTPS encryption on our website
• Restricted access — only authorized staff who need it for their role can access personal data
• Secure storage of physical records
• Use of reputable platforms (Google, WhatsApp Business) with industry-standard security

No method of data transmission over the internet is 100% secure. If you have a concern about a potential data issue, please contact us immediately.

9. Third-Party Links

Our website may link to third-party platforms (Google Maps, WhatsApp, review sites). These have their own privacy policies. We are not responsible for the privacy practices of any third-party sites.

10. Children's Privacy

Our services are intended for adults (18+) or minors with parental involvement. We do not knowingly collect personal information from children under the age of 13. If you believe we have done so, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. When we make significant changes, we will update the "Last Updated" date and, where appropriate, notify affected customers. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, please reach out: